Privacy Policy

Velis provides the Velis website and the Velis macOS app. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit the website, download the app, submit feedback, contact support, or communicate with us by email.

Velis is designed around a local-first product model. We do not take files from your Mac and use them to train models. Where website or support data is involved, we aim to collect as little personal information as we reasonably need.

The information we collect depends on how you interact with Velis.

• Information you submit directly, such as your name, email address, message content, attachments, and any other details you include in feedback or support requests.
• Support and email communication records, including follow-up messages, troubleshooting details, and any files you choose to share with us.
• Limited technical information generated by using the website, such as IP address, browser and device information, pages requested, timestamps, referrer data, and security or performance logs.
• Where analytics or performance tools are enabled, limited usage or diagnostic information may also be collected. Google Analytics
• If you purchase, upgrade, or renew a licence, payment processing is handled by a third-party payment processor. We may receive limited transaction metadata such as order identifiers, plan type, country, tax information, and payment status, but we do not receive full payment card details. Lemon Squeezy

• To respond to support requests, product questions, bug reports, partnership enquiries, and other feedback.
• To operate, maintain, secure, and improve the website, the app, and related services.
• To process order-related communications, licence questions, upgrades, and service notices.
• To monitor performance, investigate abuse, prevent fraud, and protect the website, product, and users.
• To comply with legal obligations and resolve disputes where necessary.

Where UK or similar data protection laws apply, we typically rely on one or more of the following legal bases: consent, performance of a contract, compliance with legal obligations, and legitimate interests.

• Consent, for example where you choose to submit information through a form or opt into a specific communication.
• Contract, where we need the information to provide the app, trial, licence, purchase flow, or support you requested.
• Legitimate interests, where we need the information to operate, secure, improve, and administer Velis in a proportionate way.
• Legal obligation, where we must keep records, respond to lawful requests, or meet regulatory requirements.

We do not sell personal data. We only share personal information when it is necessary to run Velis, process a request, or comply with law.

• Service providers that host or support the website and app infrastructure. Vercel
• Feedback form submissions are delivered to our support email.
• Analytics, monitoring, email, or payment providers where applicable. Google Analytics; Lemon Squeezy
• Professional advisers, law enforcement, regulators, courts, or other third parties where disclosure is required or reasonably necessary to protect rights, safety, or compliance.

Some service providers may process information outside the UK or your home country. Where that happens, we use appropriate safeguards designed to protect the information, such as contractual protections, adequacy decisions, or equivalent lawful transfer mechanisms.

Because our exact infrastructure and third-party stack may change over time, we will update this policy when those transfer details become more specific.

• Feedback and support submissions are kept for as long as needed to respond, follow up, and maintain a reasonable support history, and are typically not kept longer than 24 months after the last meaningful interaction unless a longer period is needed for security, legal, or record-keeping reasons.
• Technical logs and security records are retained for shorter periods where possible and for longer only when needed to investigate abuse, incidents, or reliability issues.
• Purchase and tax-related records may be retained for the period required by applicable accounting, tax, and legal obligations.
• Analytics data retention depends on the provider configuration and settings in use. Google Analytics

Depending on where you live, you may have rights to request access to personal information, ask for correction, request deletion, object to certain processing, ask us to restrict processing, withdraw consent where consent is the basis, and request a copy of certain information in a portable form.

If you are in the UK, you may also complain to the Information Commissioner's Office (ICO) if you believe your information has been handled unlawfully.

• To exercise a privacy right, contact us using the details in the Contact section below.
• We may need to verify your identity before completing certain requests.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or disclosure. No website, email channel, or online service can promise absolute security, so please avoid sending highly sensitive information unless it is necessary.

Velis is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take reasonable steps to delete it.

If you have questions about this Privacy Policy or want to exercise a privacy right, contact us using the details below.

• Legal entity: Velis
• Privacy / support email: velisformac@gmail.com
• Postal address: Velis does not publish a public postal address.